There has been a lot of interest recently about the touch-point cards we developed and gave away to the conference participants. Jeff posted a short description and review (link) and Qin Han wrote about the welcome package (link). Qin followed up with some interview questions for me, and the answers are now posted online. If […]
Category Archive for 'Uncategorized'
Nike is about to launch a city guide app for the iPhone. They are not the only ones that are competing to provide city guides, so that is not the main news item. There are several reasons why I think this is interesting news. Nike True City from NikeSportswear on Vimeo. Firstly, the collaboration between […]
Lost opportunities
Posted in Uncategorized
I have received a lot of mails recently about the Touch-point cards (link to a review) that we have produced in the AT-ONE project (we don’t have any left, but will put them online). One of the cards, and one common service touch-point is the letter. Â A few days ago I received two letters that […]
Post-conference round-up
Posted in Uncategorized
We have received lots of positive feedback about the conference, which is really nice to hear. We put a lot of effort into the experience that we wanted people to have, and it seems we managed it pretty well (apart from the Anker Hotel being a building site that started work very early in the […]
Recently, there has been a flurry of activity around some new terms, Design thinking and Design leadership. I think they are interesting terms, and describe some new directions for design. Design thinking, suggests to me, that designers have a different way of thinking – visual, abductive etc, which means that they have relevance outside of […]
Interventions in Services
Posted in Uncategorized
Alice Andreoli at AHO has just started her student diploma project to improve the student accommodation service in Oslo, and I like her approach. She has moved into one of the least attractive student houses, and is both observing and intervening at the same time. She hopes that she can make sustainable changes to the […]
Cut out those phone menus
Posted in Uncategorized
We are all sick of IVR phone menus – the ones that when you call offer you option after option of voice menus to direct you to the right place. Way back, I re-designed a few of them to make them easier to use, but they still are a poor substitute for a person on […]
After a long Summer pause, and lots of work starting up the new Service-Design course we are running together with the Oslo Business School this fall, I thought I just had to point you to this news item at the BBC (link). Whole Foods, is a company that has 270 stores in North America and the […]
My, its a while since I posted here. I have been all caught up in finishing the AT-ONE workshops for our partners and arranging the conference for November (which is looking very good by the way). Since its Summer and real news is thin on the ground, I thought I would post something in the […]
Gaining user insights
Posted in Uncategorized
For those of you interested in comparisons of methods to gain user insights, Brianna Sylver has compiled a nice comparison over at Core 77. It can be found here. Most of it is known stuff, but I like the way she relates the different methods to the different phases of the design process. However, its obvious […]
The AT-ONE book
This book will teach you how to use the service design methodology AT-ONE to jumpstart your process.
You can read more about the AT-ONE book or send an email to order it.
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