Service design, service innovation, design thinking, design strategy
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I have written a bit earlier about using comics to communicate service design concepts (link), using the launch of Google chrome as an example. I recently came across this really great post:Â What’s Your Comic About?Communicating Complex Ideas With Comics. This not only describes the importance of using comics as a means of communication, but also […]
I came across this really nice explanation of infographics over on Core 77 recently and wanted to share it. In Service Design, the importance of visualization cannot be underestimated, and this short animation gets the point across really well. The Value of Data Visualization from Column Five on Vimeo. It also is a great example […]
Concepts describe the direction, content and core offering of a service that you suggest a company develop. They are high level descriptions that are detailed enough for someone to grasp, yet are at such an early stage that they have not consumed a lot of resources in their development. In other words, they are a […]
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This might be a little off track for service-design, but I think its worth noting that Google is launching a new browser tomorrow, code named chrome. There are two reasons that I am commenting it here. Firstly, I think that the whole concept of what a browser is, needs rethinking. More and more, we are […]
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Livework recently presented some great evidencing of the AT-ONE project in our monthly researchers meeting. Evidencing stands for tangible evidence, and is a means of rapidly producing service experiences at a very early stage of a project. Another term for evidencing is to produce archeology of the future, a means of looking back at something that hasn’t […]
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Heres a nice article from Business Week about Service Prototyping (link). The article shows how prototyping helps understand the holistic experience that a service gives: Think of GM’s (GM) On-Star in-vehicle security and communications system. A physical model of the blue OnStar call button doesn’t begin to convey the relief a lost or injured driver […]
This book will teach you how to use the service design methodology AT-ONE to jumpstart your process.
You can read more about the AT-ONE book or send an email to order it.