Service design, service innovation, design thinking, design strategy
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Quite a lot of people have liked the touch-point cards and have been spreading the word about how useful they are in service innovation projects. I have received several emails requesting sets, but have been unable to deliver. The first two print runs of the cards went very quickly. Now, I’m pleased to say that […]
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For those of you interested in comparisons of methods to gain user insights, Brianna Sylver has compiled a nice comparison over at Core 77. It can be found here. Most of it is known stuff, but I like the way she relates the different methods to the different phases of the design process. However, its obvious […]
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Those clever bods down at the SAID business school have been following closely how Service Design consultancies do their work as part of a project funded by several British research councils (link). A kind of Service Design safari. And they have done a great job. Not only do they have loads of photographic evidence, they […]
This book will teach you how to use the service design methodology AT-ONE to jumpstart your process.
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