Service Innovation

I came across this website (link)  recently, and to me as a service designer, it has an instant appeal. It just offers one product as best in category, and thats it. But, somewhere, is a nagging feeling that it is just too simple, and that things can’t be that easy. I don’t know if you […]

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I just wanted to link to a blog created by two clever students at AHO. They are in the middle of their master project in which they are attempting to transform 100 products into services (their blog is mostly in Norwegian here). I like this project for several reasons. Firstly, I think its a nice […]

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John Thackara (link) introduced me recently to Hello Health (link), a thoroughly modern primary  health service in New York. They have done something that seems obvious and simple – made the doctor personal again – through using the technology many of us have (Iphones, video-phones, email etc).  There is something compelling about this, even though […]

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Concepts describe the direction, content and core offering of a service that you suggest a company develop. They are high level descriptions that are detailed enough for someone to grasp, yet are at such an early stage that they have not consumed a lot of resources in their development. In other words, they are a […]

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