Service Innovation

Today, five years ago, the first Youtube video was uploaded. A very short video of one of the founders at the zoo. Its still online. Its amazing that in only five years it has become such a central part of our viewing habits on the net and perhaps is the best example of a user […]

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John Thackara (link) introduced me recently to Hello Health (link), a thoroughly modern primary  health service in New York. They have done something that seems obvious and simple – made the doctor personal again – through using the technology many of us have (Iphones, video-phones, email etc).  There is something compelling about this, even though […]

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Over at common craft, they have created a really good explanation of social media that shows how users can create value and radically change existing business models and customer expectations. The video uses ice-cream sales as a vehicle for explaining social media and shows that it can work on or off the internet. What I […]

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