Service design, service innovation, design thinking, design strategy
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As it is the season to give, and most notably the season to give things, I was surprised to see the number and range of experiences as gifts available on the market this year. I have seen them before as up-and-coming gifts, but this year there seem to be more of them, and greater interest. […]
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I came across this website (link) Â recently, and to me as a service designer, it has an instant appeal. It just offers one product as best in category, and thats it. But, somewhere, is a nagging feeling that it is just too simple, and that things can’t be that easy. I don’t know if you […]
Recent research confirms the trend that people regularly combine television viewing and other types of media. Data from online surveys of over two thousand people showed that people regularly update their facebook profiles, send IM messages, send text messages or surf the web while watching TV. This is particularly a part of life for 18-24 […]
Way back, I worked at Telenor R + D together with a clever technology guy called PÃ¥l Malm. We worked on a large project looking at how the internet would change our lives. At that time, PÃ¥ls hobbyhorse was how internet connections from things (that think) communicating data to each other, would eclipse internet connections […]
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A recent article in the New York Times (link) highlights the frustrations we all have with services. They refer to a consumer reports survey (link) in which people were asked about everyday annoyances, with 10 being the most annoying, and 1 the least annoying. I guess it doesn’t take much to guess that high up […]
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Razorfish has just released an interesting report describing how moms use digital tools. Â After interviewing 1500 women, they conclude: 1. 65% of mums use social networking sites, 56% SMS and 52% game online or via a game console. Gaming is no longer a niche activity for adolescent boys but has gone mainstream. 2. Moms […]
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Here is your chance to vote for the word of the year in 2007 (link) courtesy of the Australian National Online Dictionary. Its fun looking at the terms that are suggested, but it also offers an interesting insight into the global Zeitgeist. Here are some of my favourites: flog – a blog which is contrived […]
This book will teach you how to use the service design methodology AT-ONE to jumpstart your process.
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