Service journey mapping
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Thanks to Adrian at AHO for this great pinterest link to lots of journey mapping examples (link).
Tag Archive 'Service Journey'
The AT-ONE book
This book will teach you how to use the service design methodology AT-ONE to jumpstart your process.
You can read more about the AT-ONE book or send an email to order it.
Tags
Actor Authenticity Behaviour Brand concept Customer Design leadership Design Management Design Thinking Desirability Desire Emotion Engagement Evidencing Experience Health innovation Interaction-Design Interface Method Multi task Nudge Offering Personality Persuasion Prototyping ritual Sacred Self service Service Service Design Service Innovation Service Journey Social media Starbucks Strategic Design Tone of voice Touch-point Trend User User-needs User experience Visualisation Web 2.0 Zeitgeist