Interventions in Services
Written by Simon Clatworthy
Alice Andreoli at AHO has just started her student diploma project to improve the student accommodation service in Oslo, and I like her approach. She has moved into one of the least attractive student houses, and is both observing and intervening at the same time. She hopes that she can make sustainable changes to the accommodation while she is there and will take a Service Design approach. Hopefully, the results will be applicable to all student accommodation, and will be implemented by the service provider.
Her first stage is to obtain input and to observe how things work, and she is documenting her work really well on her blog (link). I think her approach is fresh  and exciting, and I love the amount of transparency she has in her documentation. Interventions like these are not without methodological problems, but I think this hands-on approach to designing will outweigh them. This is one to follow!