Service design, service innovation, design thinking, design strategy
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Monika Hestad over at Plan (link) sent me a link to Kevin McCullaghs thoughtful comments (link) to the design thinking session organised by the Economist (link). This was remarkable for several reasons. Firstly, that the Economist has organised something big around design thinking (for a detailed view on Design Thinking, look here). Â Secondly, Kevin has […]
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Today, five years ago, the first Youtube video was uploaded. A very short video of one of the founders at the zoo. Its still online. Its amazing that in only five years it has become such a central part of our viewing habits on the net and perhaps is the best example of a user […]
Mosse, my colleague at work, sent me a link to this interesting discussion regarding the ability of facebook to be a successful persuasive technology with resulting behaviour change. We are both interested in how the combination of ubiquitous technologies, social media and service design can be combined to nudge behaviour, particularly in public services such […]
Peter Morville, him of the polar bear book on Information Architecture (link), and later Ambient Findability (link) has just written and interesting and informed piece about Ubiquitous Service Design (link). I’m always amazed about how compact and well linked his posts are, and this one is no exception. He introduces  a great many terms, but […]
Spotify managed to tempt me to click on an advert for changing my mobile phone subscription which took me to a nicely simple way to tailor a subscription (link). It uses sliders to allow me to choose precisely the combination I want for phone minutes, SMS, MMS and Internet use. I have always liked sliders […]
I recently discovered the fun of bump, an iPhone app to transfer businesscards from one phone to another. Like NFC, which Timo has researched in the Touch project (link), this solution is based upon simple, yet effective user interface basics. The user is in control, a physical action is required by both to complete the […]
This simple video (simple in terms of technology, not message) gets across two sides of the view about books in paper or electronic form. It works very nicely by adding a twist in the middle which makes you rethink all of the arguments you have followed along the way. This gives you enough of an […]
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I am writing a chapter about design for experiences for the AT-ONE handbook at the moment and wanted to check some references. Into my inbox (from Ingrid, doing a really exciting project about health and well-being) came a rave review of this TED presentation by Daniel Kahneman. It’s  about the difference between experiences as experienced […]
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Found this site recently (link), not that I am thinking of planning, saving or getting married. What struck me about it was the obvious link and connection between the two actors – Â a wedding planning magazine and a savings bank. The site incorporates the two parts nicely into an integrated whole, and its is difficult […]
One of the mantras of Service Design is that we are moving from a society in which our identity is constructed through consumption of products, to one in which our identity is contructed through the services we use. I know this is a black and white view, and its really a blurry mix of these […]
This book will teach you how to use the service design methodology AT-ONE to jumpstart your process.
You can read more about the AT-ONE book or send an email to order it.