I am writing a chapter about design for experiences for the AT-ONE handbook at the moment and wanted to check some references. Into my inbox (from Ingrid, doing a really exciting project about health and well-being) came a rave review of this TED presentation by Daniel Kahneman. It’s about the difference between experiences as experienced and experiences as remembered. This is perfect to get the message across that a lot of experiences just aren’t registered, and that the peaks and ends of experiences are the most important.
I won’t say anything more than WATCH. Its very interesting.