Service-Design Safari
Written by Simon Clatworthy
Those clever bods down at the SAID business school have been following closely how Service Design consultancies do their work as part of a project funded by several British research councils (link). A kind of Service Design safari.
And they have done a great job. Not only do they have loads of photographic evidence, they have videos and documentation too. What I find most interesting are the articles/essays in which they reflect over what they have experienced (link). This is where the real cross-over value shows best – business meets design with open agendas.
If you are interested in finding out how service design consultants work, then take a look.