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Service Innovation

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« Rituals, Sacred Objects and Service Design
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Now thats who delivers babies

Written by Simon Clatworthy

A bit late  posting this, but I thought I would share this anyway, because its a nice touch to the patient experience. According to ABC news (link), babies born at Magee-Women’s Hospital at the University of Pittsburgh Medical Center get special stockings if they’re in the hospital on Christmas Day.

A nice touch, and I’m sure, a memorable service experience – something to keep for a lifetime.

babies in stockings2

Tags: Emotion, Experience

Posted in Uncategorized

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