Service design, service innovation, design thinking, design strategy
Posted in Uncategorized on Apr 23rd, 2010
Today, five years ago, the first Youtube video was uploaded. A very short video of one of the founders at the zoo. Its still online.
Its amazing that in only five years it has become such a central part of our viewing habits on the net and perhaps is the best example of a user generated [...]
Posted in Uncategorized on May 4th, 2009
John Thackara (link) introduced me recently to Hello Health (link), a thoroughly modern primary health service in New York. They have done something that seems obvious and simple - made the doctor personal again - through using the technology many of us have (Iphones, video-phones, email etc). There is something compelling about this, even though [...]
Posted in Uncategorized on Aug 19th, 2008
Over at common craft, they have created a really good explanation of social media that shows how users can create value and radically change existing business models and customer expectations. The video uses ice-cream sales as a vehicle for explaining social media and shows that it can work on or off the internet.
What I like [...]