Service design, service innovation, design thinking, design strategy
Posted in Uncategorized on May 11th, 2010
At this years annual innovation conference run by the Norwegian research council, the AT-ONE project was invited to run a two hour workshop to give an introduction to service design and the AT-ONE method. We had 17 participants from a broad range of disciplines and companies and had a busy two hour session.
We chose to [...]
Posted in Uncategorized on Apr 30th, 2010
Monika Hestad over at Plan (link) sent me a link to Kevin McCullaghs thoughtful comments (link) to the design thinking session organised by the Economist (link). This was remarkable for several reasons.
Firstly, that the Economist has organised something big around design thinking (for a detailed view on Design Thinking, look here). Secondly, Kevin has some [...]
Posted in Uncategorized on Apr 21st, 2010
Peter Morville, him of the polar bear book on Information Architecture (link), and later Ambient Findability (link) has just written and interesting and informed piece about Ubiquitous Service Design (link). I’m always amazed about how compact and well linked his posts are, and this one is no exception. He introduces a great many terms, but [...]
Posted in Uncategorized on Oct 29th, 2008
Razorfish have just released their consumer experience report for 2008 and it makes interesting reading. (Link)
The first thing that hits you is the focus upon the importance of social networking. I read this report just after reading a BBC news article “Bosses should embrace Facebook”, (link) in which Demos report on how companies are increasingly [...]