Service design, service innovation, design thinking, design strategy
Posted in Uncategorized on May 14th, 2009
For those of you interested in comparisons of methods to gain user insights, Brianna Sylver has compiled a nice comparison over at Core 77. It can be found here. Most of it is known stuff, but I like the way she relates the different methods to the different phases of the design process. However, its obvious [...]
Posted in Uncategorized on Dec 10th, 2008
Those clever bods down at the SAID business school have been following closely how Service Design consultancies do their work as part of a project funded by several British research councils (link). A kind of Service Design safari.
And they have done a great job. Not only do they have loads of photographic evidence, they have [...]