Service design, service innovation, design thinking, design strategy
Posted in Uncategorized on May 27th, 2010
I re-found a treasure today whilst looking up the bakery that tweets as its produce comes hot out of the oven (link). Its the global rich list and a very nice (and so old its retro-trendy) website that does one thing incredibly well. It makes you step back and think about your own financial situation [...]
Posted in Uncategorized on Apr 21st, 2010
Peter Morville, him of the polar bear book on Information Architecture (link), and later Ambient Findability (link) has just written and interesting and informed piece about Ubiquitous Service Design (link). I’m always amazed about how compact and well linked his posts are, and this one is no exception. He introduces a great many terms, but [...]
Posted in Uncategorized on Mar 18th, 2010
Spotify managed to tempt me to click on an advert for changing my mobile phone subscription which took me to a nicely simple way to tailor a subscription (link). It uses sliders to allow me to choose precisely the combination I want for phone minutes, SMS, MMS and Internet use.
I have always liked sliders as [...]
Posted in Uncategorized on Mar 18th, 2010
I recently discovered the fun of bump, an iPhone app to transfer businesscards from one phone to another. Like NFC, which Timo has researched in the Touch project (link), this solution is based upon simple, yet effective user interface basics. The user is in control, a physical action is required by both to complete the [...]
Posted in Uncategorized on Feb 19th, 2009
Interesting blog post from Brian Thomson Collins (link) relating the power of design to the increasingly weak power of advertising messages. What makes it relevant and interesting for the service design community is that he repeatedly uses the term experience, and in effect, it is the experience that he argues trumps advertising.
Unfortunately he uses the iPhone [...]
Posted in Uncategorized on Sep 18th, 2008
I guess I have hammered Starbucks a lot recently, so its nice to write something positive about the prime example of the experience economy. Starbucks has a very nice wizard (link) to help you choose your coffee. A wizard is an aid that breaks a complex decision process up into simple steps, and Starbucks [...]