Service Innovation

Way back, I worked at Telenor R + D together with a clever technology guy called Pål Malm. We worked on a large project looking at how the internet would change our lives. At that time, Påls hobbyhorse was how internet connections from things (that think) communicating data to each other, would eclipse internet connections [...]

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We are all sick of IVR phone menus - the ones that when you call offer you option after option of voice menus to direct you to the right place. Way back, I re-designed a few of them to make them easier to use, but they still are a poor substitute for a person on [...]

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At the recent business days for the Norwegian Design Council (link), Tim Ogilvie from Peer Insight (link) described how design is moving up the value chain in the services era (link to presentation).
The presentation started off by commenting that we dont really need more things, but that we are looking for experiences and novelty - [...]

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