Service design, service innovation, design thinking, design strategy
Posted in Uncategorized on May 4th, 2009
John Thackara (link) introduced me recently to Hello Health (link), a thoroughly modern primary health service in New York. They have done something that seems obvious and simple - made the doctor personal again - through using the technology many of us have (Iphones, video-phones, email etc). There is something compelling about this, even though [...]
Posted in Uncategorized on Feb 3rd, 2009
Concepts describe the direction, content and core offering of a service that you suggest a company develop. They are high level descriptions that are detailed enough for someone to grasp, yet are at such an early stage that they have not consumed a lot of resources in their development. In other words, they are a [...]