Service Innovation

Monika Hestad over at Plan (link) sent me a link to Kevin McCullaghs thoughtful comments (link) to the design thinking session organised by the Economist (link). This was remarkable for several reasons.
Firstly, that the Economist has organised something big around design thinking (for a detailed view on Design Thinking, look here).  Secondly, Kevin has some [...]

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Today, five years ago, the first Youtube video was uploaded. A very short video of one of the founders at the zoo. Its still online.

Its amazing that in only five years it has become such a central part of our viewing habits on the net and perhaps is the best example of a user generated [...]

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Mosse, my colleague at work, sent me a link to this interesting discussion regarding the ability of facebook to be a successful persuasive technology with resulting behaviour change. We are both interested in how the combination of ubiquitous technologies, social media and service design can be combined to nudge behaviour, particularly in public services such [...]

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Peter Morville, him of the polar bear book on Information Architecture (link), and later Ambient Findability (link) has just written and interesting and informed piece about Ubiquitous Service Design (link). I’m always amazed about how compact and well linked his posts are, and this one is no exception. He introduces  a great many terms, but [...]

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