Service Innovation

There has been a lot of interest recently about the touch-point cards we developed and gave away to the conference participants. Jeff posted a short description and review (link) and Qin Han wrote about the welcome package (link). Qin followed up with some interview questions for me, and the answers are now posted online.

If you [...]

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Nike is about to launch a city guide app for the iPhone. They are not the only ones that are competing to provide city guides, so that is not the main news item. There are several reasons why I think this is interesting news.

Nike True City from NikeSportswear on Vimeo.
Firstly, the collaboration between Nike and [...]

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I have received a lot of mails recently about the Touch-point cards (link to a review) that we have produced in the AT-ONE project (we don’t have any left, but will put them online). One of the cards, and one common service touch-point is the letter.  A few days ago I received two letters that [...]

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We have received lots of positive feedback about the conference, which is really nice to hear. We put a lot of effort into the experience that we wanted people to have, and it seems we managed it pretty well (apart from the Anker Hotel being a building site that started work very early in the [...]

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