Service design, service innovation, design thinking, design strategy
Posted in Uncategorized on Aug 25th, 2009
Alice Andreoli at AHO has just started her student diploma project to improve the student accommodation service in Oslo, and I like her approach. She has moved into one of the least attractive student houses, and is both observing and intervening at the same time. She hopes that she can make sustainable changes to the [...]
Posted in Uncategorized on Aug 25th, 2009
We are all sick of IVR phone menus - the ones that when you call offer you option after option of voice menus to direct you to the right place. Way back, I re-designed a few of them to make them easier to use, but they still are a poor substitute for a person on [...]
Posted in Uncategorized on Aug 23rd, 2009
After a long Summer pause, and lots of work starting up the new Service-Design course we are running together with the Oslo Business School this fall, I thought I just had to point you to this news item at the BBC (link).
Whole Foods, is a company that has 270 stores in North America and the UK, [...]