Service Innovation

The chancellor of the exchequer Alistair Darling has highlighted the importance of Service Design in the public sector, and urges local government to improve services by using design. 

In a statement it was mentioned that  ”innovation and service redesign will be critical in order to achieve improvements in the quality and efficiency of public services in [...]

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Those clever people down at the British Design Council seem to have been reading my mind. I have been discussing with Berte Helgestad from Norsk Tipping (link) about scenarios and forecasting and the role of design in this. I think Design has a lot to offer to both, in terms of Design Thinking, but also [...]

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