Service design, service innovation, design thinking, design strategy
Posted in Uncategorized on Dec 10th, 2008
Those clever bods down at the SAID business school have been following closely how Service Design consultancies do their work as part of a project funded by several British research councils (link). A kind of Service Design safari.
And they have done a great job. Not only do they have loads of photographic evidence, they have [...]
Posted in Uncategorized on Dec 8th, 2008
Over at good experience (link) Mark Hurst has an interesting twist on usability testing, calling it listening labs. His point is that usability testing is often too goal directed and tests what the company wants to test, often excluding the opportunity for the customer to comment what they want to say. This fits in with [...]
Posted in Uncategorized on Dec 2nd, 2008
Having just posted about project funding in Denmark, I have just found the following from the UK, in which they are investing in Service Design for public services (link).
It looks like public services might get the design that they deserve in the future.
Posted in Uncategorized on Dec 2nd, 2008
At the recent Service Design Conference in Amsterdam (link), organised by the Service Design Network (SDN) the Nordic Countries were very visible. One of the expert panels consisted totally of Nordics, and it seems that the Nordic research councils have been quick to finance research into service design.
This is now being followed up by initiatives [...]