Service design, service innovation, design thinking, design strategy
Posted in Uncategorized on Sep 18th, 2008
I guess I have hammered Starbucks a lot recently, so its nice to write something positive about the prime example of the experience economy. Starbucks has a very nice wizard (link) to help you choose your coffee. A wizard is an aid that breaks a complex decision process up into simple steps, and Starbucks [...]
Posted in Uncategorized on Sep 12th, 2008
I have been writing about the differences between products and services recently, and started to focus upon the aspect of time. Product and graphic designers traditionally haven’t had much practice designing for time - things that happen in sequence during service provision, or a long term relationship lasting years. The focus has been upon the [...]
Posted in Uncategorized on Sep 2nd, 2008
This might be a little off track for service-design, but I think its worth noting that Google is launching a new browser tomorrow, code named chrome. There are two reasons that I am commenting it here. Firstly, I think that the whole concept of what a browser is, needs rethinking. More and more, we are [...]