Service design, service innovation, design thinking, design strategy
Posted in Uncategorized on Aug 27th, 2010
Recent research confirms the trend that people regularly combine television viewing and other types of media. Data from online surveys of over two thousand people showed that people regularly update their facebook profiles, send IM messages, send text messages or surf the web while watching TV. This is particularly a part of life for 18-24 [...]
Posted in Uncategorized on Aug 27th, 2010
There seems to be a major gap between businesses’ view of design as essential partner in innovation projects and research that shows the value of design. This is something I have been thinking about for a long time, and my experience is that companies have to experience the value of design to be able to [...]
Posted in Uncategorized on Aug 22nd, 2010
I have been meaning to blog about this for a while - the old spice adverts (link) and their effect. Almost everyone has seen and talked about the Old Spice adverts on YouTube (if you were holidaying this summer - look here), and the clever way that he created YouTube answers to questions received via [...]
Posted in Uncategorized on Aug 12th, 2010
Way back, I worked at Telenor R + D together with a clever technology guy called Pål Malm. We worked on a large project looking at how the internet would change our lives. At that time, Påls hobbyhorse was how internet connections from things (that think) communicating data to each other, would eclipse internet connections [...]
Posted in Uncategorized on Jun 29th, 2010
A recent article in the New York Times (link) highlights the frustrations we all have with services. They refer to a consumer reports survey (link) in which people were asked about everyday annoyances, with 10 being the most annoying, and 1 the least annoying. I guess it doesn’t take much to guess that high up [...]
Posted in Uncategorized on May 27th, 2010
I re-found a treasure today whilst looking up the bakery that tweets as its produce comes hot out of the oven (link). Its the global rich list and a very nice (and so old its retro-trendy) website that does one thing incredibly well. It makes you step back and think about your own financial situation [...]
Posted in Uncategorized on May 11th, 2010
I am working in the project planning the 2010 Government design competition in Norway, which will be focused upon healthcare. I am also hungrily looking for references related to user experience. Today I found some really useful documents that show how the NHS in the UK is really beginning to focus upon a patient-led health [...]
Posted in Uncategorized on May 11th, 2010
At this years annual innovation conference run by the Norwegian research council, the AT-ONE project was invited to run a two hour workshop to give an introduction to service design and the AT-ONE method. We had 17 participants from a broad range of disciplines and companies and had a busy two hour session.
We chose to [...]
Posted in Uncategorized on Apr 30th, 2010
Monika Hestad over at Plan (link) sent me a link to Kevin McCullaghs thoughtful comments (link) to the design thinking session organised by the Economist (link). This was remarkable for several reasons.
Firstly, that the Economist has organised something big around design thinking (for a detailed view on Design Thinking, look here). Secondly, Kevin has some [...]
Posted in Uncategorized on Apr 23rd, 2010
Today, five years ago, the first Youtube video was uploaded. A very short video of one of the founders at the zoo. Its still online.
Its amazing that in only five years it has become such a central part of our viewing habits on the net and perhaps is the best example of a user generated [...]